Booking
Booking for other people
Booking a place for a friend, your children, or a group.
Book a place for someone else
- Select Book on the session you want. If you already hold a place in it, the button reads Book someone else.
- Open Booking for someone else, or bringing people? on the checkout screen.
- Enter a first name and last name for each person. Their email address is optional.
- Answer Are you responsible for them? for each person.
- Select Add another person for each further place.
- Pay for the booking.
You pay once for every place. The first place is yours unless you change it. Each place is recorded against the person attending it, and appears on your Bookings tab with their name against it.
Are you responsible for them?
Yes — I'm their parent or guardian — you can accept agreements on their behalf, and you manage their bookings. This is the answer for a child.
No — they're a guest — you book the place and pay for it, and they accept any agreement themselves. See Agreements & policies.
If you do not have their email address
Add the address the next time you book for them and they receive their own emails from that point. Everything already booked for them stays as it is.
Book for someone you have booked before
- Open the checkout screen for the session.
- Open Booking for someone else, or bringing people?.
- Choose them from Someone you’ve booked before.
The place attaches to the same person, so their history stays in one record. Their answer to Are you responsible for them? is shown and can be changed here.
Two people with the same name
The same email address against two places is stopped before payment. Correct the addresses and continue.
What the people you book receive
For anyone without one, you receive one message covering every person you are responsible for.
Paying for other people
Where we offer a lower price for a first visit, it goes to the person attending. One booking can use a limited number of first-visit prices; any places beyond that are at the standard price, and the checkout screen shows this before you pay.
Cancel a place you booked for someone
- Open the Bookings tab of your account.
- Find the place, listed with the name of the person it is for.
- Select Cancel, then Cancel booking to confirm.
Any refund or returned credit comes back to you. A first-visit price the place used is released back to the person who was attending. Cancellation notice applies as it does to your own places — see Booking a session.
