Signing in & security

Use the email address you registered with, and your password. If you’d rather not type a password, the sign-in page can email you a link that signs you in instead — useful on a phone, or when you can’t remember which password you used.

There’s no separate “reset” email to ask for. Instead, use Email link on the sign-in page — that signs you in without a password. Once you’re in, set a new one from Security on your account. You never lose access to your bookings just because the password has gone.

It works once, and only for a short while after it’s sent. Treat it like a key: anyone who opens it before you do is signed in as you, so don’t forward the email or paste the link into a chat. If it’s expired by the time you get to it, the sign-in page will say so — just ask for a fresh one.

Check the spelling of the address, and your spam folder. Worth knowing: we say “check your email” whether or not there is an account with that address. That’s deliberate — otherwise anyone could use the sign-in page to work out who is registered with Butterfly Yoga. So “no email arrived” most often means the account is under a different address than you think.

Sign-in and confirmation emails are rate-limited to stop the system being used to spam people. If you’ve asked for several links in quick succession you may be told to wait a little — it isn’t anything you’ve done wrong, and it clears by itself.

Security on your account. Use at least 10 characters, mixing upper- and lower-case letters and a number. If what you pick isn’t accepted, the form says what to change. Use a password you don’t use anywhere else.

New accounts are confirmed by email: register, then open the link we send before you sign in for the first time. It proves the address is yours, so nobody can sign up in your name and start receiving your booking confirmations.

Sign out from your account menu — worth doing on a shared or borrowed device, since a signed-in browser can see your bookings and spend any pass credits or gift balance you hold.

They can see what you’d expect a business to see: your name and contact details, what you’ve booked and attended, what you’ve paid them, any credits or balance you hold, and which of their documents you’ve accepted.

They cannot see your password — it’s stored scrambled, so nobody at Butterfly Yoga can read it, which is also why nobody can tell you what it was. And they never see your card details: those are typed on the payment provider’s own checkout and never touch this site. There’s more in Paying for a booking.

Your contact details are yours to edit from your account. For anything further — a correction you can’t make yourself, or having your information removed — ask Butterfly Yoga directly: the records are theirs, and what they must keep is set out in their privacy notice on the Policies page.